Grievance Officer

If you are in India and want to complain about Celeva — about your personal information, about something another person posted, or about anything else on the platform — this is the person responsible for answering you.

We acknowledge every complaint within 24 hours and resolve it within 7 days. A request to remove content that breaks section 3A of the Terms is acted on within 36 hours, and an intimate, morphed or impersonating image of you shared without your consent is removed within 2 hours. These are the deadlines in the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended.

If you are not satisfied with the decision, you may appeal to the Grievance Appellate Committee within 30 days of it.

To ask for a copy of your data, to correct it, or to delete your account, the data request form is quicker — it goes to the same people and does not need an account. The Privacy Policy explains what we hold and why.