Legal

Terms of Service

Version 2026-09-30 · Effective 8 September 2026 · Last updated 30 September 2026

These terms are the agreement between you and Smart Solution LLC (“Celeva”, “we”, “us”) for your use of the Celeva service. Please read them. Where they interact with your personal information, the Privacy Policy explains what we actually do.

1. Who may use Celeva

1.1 Age and location

Celeva accounts are for residents of United States and India who are 18 or older. By creating one you confirm that you are both, that the information you give us is accurate, and that you will follow these terms and the law.

These are statements by you, not checks we perform. We do not verify your age and we do not verify your location. Giving us false information is a breach of these terms and a reason we may close your account.

Guests do not need an account and are not covered by this section. Anybody can be invited to a Moment and reply to it, at any age, because an invitation is not a Celeva account.

1.2 Accepting these terms

Using Celeva means accepting these terms. If you do not accept them, do not use it.

1.3 Changes

We may update these terms. The current version and its date are at the top of this page, and your account records which version you agreed to. Changes take effect when published and apply from then on; they do not apply retrospectively to anything that has already happened.

Where a change materially reduces your rights or increases your obligations, we will give reasonable notice before it takes effect, and may ask you to accept it before you carry on. Copy-editing does not trigger that, because a consent screen shown for nothing teaches people to click past consent screens.

2. Your account

  • Keep your password to yourself, and tell us promptly if you think somebody else has been using your account.
  • You are responsible for what happens under your account.
  • Keep your details accurate — particularly your email address, since that is how we reach you and how you recover access.

Celeva does not require a phone number for an account and does not have one. Nothing here obliges you to give us a mobile number.

3. What you may not do

Do not use Celeva to:

  • Break the law, or help anybody else do so.
  • Upload or share content that is illegal, that harasses, threatens or defames somebody, or that incites violence or hatred.
  • Share sexually explicit material.
  • Infringe anybody’s copyright, trademark or other rights.
  • Send spam, phish, or impersonate somebody.
  • Message people who have not agreed to hear from you — see section 6.
  • Try to reach accounts, Moments or data that are not yours.
  • Reverse engineer or decompile the Service, or scrape it with automated tools without our permission.
  • Interfere with the Service or place a deliberately unreasonable load on it.

If you break these rules we may remove content, suspend or close your account, and where the law requires it, cooperate with law enforcement.

3A. If you are in India

In addition to section 3, you must not host, display, upload, share or send anything that:

  • belongs to somebody else and that you have no right to;
  • is obscene, pornographic or paedophilic, or invades anybody’s privacy, including bodily privacy;
  • insults or harasses anybody on the basis of gender;
  • is racially or ethnically objectionable, or promotes enmity between groups on the grounds of religion or caste with the intent to incite violence;
  • relates to or encourages money laundering or gambling, or is an online game that is not permitted in India;
  • is harmful to a child;
  • infringes a patent, trademark, copyright or other proprietary right;
  • deceives or misleads anybody about where a message came from, or knowingly and intentionally spreads information that is false or misleading;
  • impersonates another person;
  • threatens the unity, integrity, defence, security or sovereignty of India, its friendly relations with other countries, or public order, or incites any cognisable offence, prevents the investigation of any offence, or insults another nation;
  • contains a virus or any other code designed to interrupt, destroy or limit a computer resource; or
  • breaks any law in force.

If you do, we may remove the content and suspend or close your account, and we may be required to report it to the authorities. We will remind you of these rules at least once every three months. How to complain about content, and how quickly we act, is on the Grievance Officer page.

4. Who owns what

4.1 Ours

Celeva owns the Service — its software, design, brand, name and marks. You get a personal, non-exclusive, non-transferable licence to use it for planning your own occasions. You may not resell it or pass it on.

4.2 Yours

Your content stays yours. Photographs, guest lists, descriptions, schedules — you own all of it.

You give us the permission we need to run the Service for you: to store your content, to show it to you and to the people you invite, and to make copies for backup and delivery. That permission exists so the product can work, it lasts only as long as you keep the content on Celeva, and it does not let us sell your content or show it to anybody you did not invite.

4.3 Feedback

If you send us an idea for improving Celeva, we may act on it without owing you anything. Please do not send us anything confidential.

5. AI drafting

Celeva can draft parts of a Moment using Google’s Gemini API. It is off unless you turn it on, and what you send it goes to Google — the Privacy Policy sets out exactly what and how to turn it off.

A draft is a suggestion, and you are responsible for what you send. AI output can be wrong, and nothing it produces reaches a guest, or changes a Moment, until you accept it. Read it before you do. We are not liable for what an AI draft gets wrong.

6. Email and text messaging

Celeva sends invitations, reminders and notes to the people on your guest list. Where you send SMS or MMS, extra terms apply, because carriers and regulators hold the sender responsible for what is sent and to whom — and on the registration, that sender is Celeva.

6.2 What you must not send

No marketing to people who opted in only to event updates. Nothing unlawful, misleading or harassing. Nothing in the categories carriers prohibit, including high-interest lending, cannabis, firearms, gambling and adult content. No content that would require a registration you do not hold.

6.3 Opt-outs

Anybody can reply STOP to any message. UNSUBSCRIBE, END, QUIT, CANCEL, HALT and OPTOUT work the same way; START resumes, HELP gives contact details.

Opt-outs are honoured platform-wide and immediately. Because organizations share a Celeva sender, somebody who stops messages stops all of them, and you may not message that person again through Celeva by any means reaching the same number. You must not ask anyone to opt back in on your behalf, or route around a stop by using a different number or a different account.

Message and data rates may apply, and carriers are not liable for delayed or undelivered messages. What recipients are told is in the messaging terms, which are separate from and additional to this clause.

6.4 Accuracy of what you tell us

The business details, opt-in description and sample messages you give us are submitted to carriers as fact. They must be true. A registration obtained on inaccurate information can be revoked, and the consequences of that fall under 6.5.

6.5 Penalties, fines and costs

If you use an Organisation, Community or Enterprise account, and messages you send through Celeva result in a carrier penalty, a regulatory fine, a blocked or revoked registration, a legal claim, or costs of investigating and responding to any of those, you will reimburse us in full. That includes fines levied on Celeva as the registered sender, our reasonable legal and administrative costs, and a processing fee to cover the work of handling it. You will defend and indemnify Celeva against claims arising from your messages, your recipient lists, and your representations about consent.

If you are hosting your own occasion on a personal account, you are responsible for a penalty, fine or claim only to the extent your own breach of this section 6 caused it, within the limit in section 9, and no processing fee applies.

Either way, we will tell you promptly about any such claim and will not settle it at your expense without asking you first.

6.6 We can stop sending

We may suspend or refuse any message, campaign or account where we reasonably believe these terms have been broken, where a carrier requires it, or where continuing would put the platform’s messaging registration at risk. We will not always be able to warn you first.

7. Fees

Celeva Personal is free. Charity, Community and Enterprise plans, and usage-based charges such as messaging, are billed as described on the pricing page or in your order. Fees are payable in advance unless we agree otherwise, are exclusive of taxes, and are non-refundable except where the law says otherwise.

We may change prices with reasonable notice. Messaging costs recovered under 6.5 are charged in addition to plan fees.

8. Availability and support

We work to keep Celeva available and will give notice of planned maintenance where we can. We do not promise uninterrupted service, and we do not control whether a carrier delivers a message or an email provider accepts an invitation.

9. Warranties and liability

Celeva is provided as it is. To the fullest extent the law allows we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Service will be uninterrupted or error-free, or that data will never be lost. Nothing here excludes liability that cannot lawfully be excluded.

To the fullest extent the law allows, our total liability to you for all claims arising out of or relating to Celeva — whatever the legal theory — will not exceed the greater of the total amount you have actually paid us for the Service in the twelve months before the claim arose, and US$100 — or ₹8,000 if you are billed in Indian rupees.

We are not liable for indirect, incidental, special or consequential loss, nor for lost profits, revenue, goodwill or data, nor for an event that did not go as planned.

This limit does not apply to an organisation’s obligations under clause 6.5, which are not capped. A carrier fine can run to five figures and lands on Celeva as the registered sender; a cap that swallowed the reimbursement would leave the platform carrying the cost of somebody else’s bulk messaging. A personal host’s responsibility under 6.5 stays within this limit. See 6.5.

Keep your own copy of anything that matters. Profile → Download my data, and each Moment’s album, will give you one at any time. A single online service is not a backup, and this is the clause that makes that your responsibility rather than ours.

Some states do not allow the exclusion of certain warranties or the limitation of certain damages. Where that is so, these limits apply only as far as that state permits.

10. Closing your account

You can close your account whenever you like, from your profile. Celeva is free, so there is nothing to refund.

What happens, precisely, and immediately:

  • Your email address, name and profile picture are deleted, along with the link between your account and the way you sign in — and the account Google holds for signing you in.
  • You are signed out everywhere and cannot sign back in. There is no undo.
  • Every invitation link your guests hold stops working, on every Moment you created — including any a co-host is still running. Those guests lose the invitation they were sent.
  • Photographs and files on those Moments are deleted from storage.
  • What remains afterwards is a row holding an opaque identifier and the date you asked, which is what your Moments point at. It is removed 30 days after you asked, or, if a Moment you created still exists then, when the last such Moment is deleted.
  • Moments you created are not deleted, and that is deliberate — a co-host can carry on running one. If you want a Moment gone as well, delete it before you close the account.
  • Anything you have exported stays with you; we keep no copy of your download.

We do not claim that closing your account erases you instantly, because it does not. Deleting a Moment removes its guests, tasks, photographs and planning details, and that is the control to use when the goal is for the data to be gone.

We may keep information where the law requires it, and we may keep aggregated figures that do not identify anybody.

11. Privacy

The Privacy Policy governs what we collect and what we do with it, and forms part of this agreement.

12. Indemnity

You agree to defend and indemnify Celeva against claims, damages and costs to the extent they are caused by your breach of these terms, your breach of the law, your misuse of the Service, the content you upload, the people you message, or your disputes with other users. If you use Celeva on a personal account, this applies only to the extent the loss was caused by you, and within the limit in section 9.

13. Governing law, arbitration and disputes

Please read this section. It affects how any dispute between us is resolved, it requires most disputes to go to arbitration rather than a court, and it gives up your right to a jury and to take part in a class action. You can opt out of arbitration within 30 days and keep everything else in these terms.

13.1 Governing law

These terms are governed by the law of the Commonwealth of Massachusetts, United States, without regard to its conflict-of-laws rules. This does not deprive you of the protection of any mandatory consumer law of the state where you live.

13.2 Talk to us first

Before starting arbitration or going to court, tell us what the problem is and what you want, in writing, at support@celeva.com. We will do the same for you at the address on your account. Neither of us may begin a formal proceeding for 60 days after that notice, so there is a real chance to settle it. This step is a condition of starting arbitration, and the 60 days pause any limitation period.

13.3 Arbitration

If we have not resolved it in those 60 days, any dispute arising out of or relating to these terms or to Celeva will be settled by binding individual arbitration rather than in court. This covers claims in contract, in tort, under statute, and about the validity of these terms.

Arbitration is run by the American Arbitration Association under its Consumer Arbitration Rules, current at the time you file, which are at adr.org. One arbitrator decides. The seat is the county where you live, or a place we both agree, or — if you prefer — the arbitration is conducted entirely on documents or by video, and you may choose that for any claim under $25,000 so that you never have to travel.

The arbitrator may award anything a court could award to you individually, including statutory damages and costs, and their decision is final and enforceable in any court.

Both directions. This clause binds Celeva exactly as it binds you: we cannot sue you in court over something we require you to arbitrate. An arbitration clause that only one side has to keep is one a court may refuse to enforce at all, which would leave neither of us with the certainty this section exists to provide.

13.4 What arbitration costs

The AAA's Consumer Rules cap what a consumer pays in filing fees, and we will pay the rest of the AAA's fees and the arbitrator's fees for any claim under $75,000. If the arbitrator finds your claim was frivolous or brought in bad faith, the AAA rules on who pays apply instead. Each of us pays our own lawyers unless the law or the arbitrator says otherwise.

13.5 Individual claims only

Arbitration is one person against one company. Neither of us may bring a class, collective, consolidated or representative action, and the arbitrator may not combine claims or preside over any form of group proceeding. You and Celeva each give up the right to a trial by jury.

If this paragraph is held unenforceable for a particular claim, that claim — and only that claim — leaves arbitration and goes to the courts named in 13.7; the rest stays in arbitration. Nothing here waives a right to public injunctive relief where the law does not permit it to be waived.

13.6 How to opt out of arbitration

You have 30 days. Email support@celeva.com with the subject "Arbitration opt-out", your name and the email address on your account, within 30 days of first accepting these terms — or, for a new arbitration clause, within 30 days of it taking effect. That is all it takes. Opting out costs you nothing, changes nothing else in this agreement, and we will not treat you differently for it.

If you opt out, disputes go to the courts in 13.7 instead.

13.7 Small claims, and the courts

Either of us may bring a claim in small-claims court instead of arbitrating, for as long as it stays there and stays individual. Either of us may also ask any court for an injunction to stop misuse of intellectual property while a dispute is decided.

For anything not in arbitration, the state and federal courts sitting in Massachusetts, United States have jurisdiction, and we each consent to it — subject always to any mandatory right you have to bring proceedings where you live.

13.8 If you live in India

If you live in India, sections 13.3 to 13.6 do not apply to you unless, after a dispute has arisen, you choose to arbitrate it. Nothing in these terms takes away a protection the laws of India give you as a consumer that cannot be waived by contract, and you may bring a complaint before the Consumer Commission or court that has jurisdiction where you live. Before you do, please use the Grievance Officer — it is usually faster.

14. Suspension and termination

You may close your account at any time — see section 10.

We may suspend or close your account if you breach these terms, if you gave us false information, if the law requires it, or if we discontinue the Service. Except where a breach makes it impossible, we will tell you first and give you a chance to export your data.

15. Other services

Celeva runs on and integrates with services from other companies — Google, Twilio, Mailjet, Cloudflare — and a host can put links in an invitation. We are not responsible for those services or sites, their availability, or their terms.

16. The rest

  • Severability. If any part of these terms is unenforceable, the rest still applies.
  • No waiver. If we do not enforce something straight away, we have not given up the right to.
  • Assignment. You may not transfer this agreement. We may, if Celeva is sold or merged.
  • Entire agreement. These terms and the Privacy Policy are the whole agreement between us about the Service.

17. Contact us

Smart Solution LLC, trading as Celeva. Write to privacy@celeva.com.

Sending text messages through Celeva is also covered by the messaging terms.

Terms of Service | Celeva | Celeva